Last Updated: November 29, 2025
This Privacy Policy explains how Novalistic.AI LLC ("Company", "we", "us", or "our") collects, uses, and protects personal information when providing AI chatbot development, automation systems, and related services ("Services").
By using our Services or accessing our website, you agree to this Privacy Policy.
We may collect the following types of information:
A. Personal Information
Name, email address, phone number, business name, job title. Payment information is processed securely by third-party processors and we do not store complete payment card details.
B. Usage & Technical Data
Chatbot message content (dialog data), IP address, browser type, device identifiers, log files, analytics data, and interaction data from our chatbot systems.
C. Customer Provided Data
Clients may upload or integrate data into our systems for the purpose of building or operating AI assistants. This may include FAQs, documents, or customer interaction logs.
We do not intentionally collect information from children under 13. Our services are business-facing and not intended for minors.
We use the collected data to provide, operate, and maintain AI chatbots and automations, train and configure systems to improve performance, troubleshoot and enhance the user experience, communicate with customers, and comply with legal obligations.
We do NOT sell personal data.
To operate our Services, we use third-party processors. These providers may process data on our behalf: Voiceflow (chatbot orchestration), OpenAI, Anthropic, Google (LLM processing), hosting and cloud infrastructure providers, analytics and CRM tools, and payment processors.
We ensure that third-party processors maintain industry-standard security. However, we are not liable for data breaches or incidents originating from these third-party services.
We implement technical and organizational measures to protect data, including encryption, access controls, and secure transmission protocols.
No method of data transmission or storage is 100% secure. You acknowledge that we cannot guarantee absolute security.
We retain data only for as long as necessary to provide our Services or comply with legal obligations. Clients may request deletion of their data by emailing us at: info@novalistic.ai
Depending on your jurisdiction, you may have rights such as access to your personal data, request deletion, correction of inaccurate information, and opt-out of marketing communications.
To make a request, contact: info@novalistic.ai
Your information may be transferred to and processed by servers in the United States or other locations. By using our Services, you consent to such transfers.
We may update this Privacy Policy occasionally. Updates will be posted on this page with a new "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.
For questions regarding privacy:
Novalistic.AI LLC
Email: info@novalistic.ai
Phone: +1-706-714-5143