Last updated: November 30, 2025
These Terms of Service ("Terms") govern your use of Novalistic.ai ("we," "our," "us") and all related products, software, and services ("Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, you must discontinue use.
By using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms form a binding agreement between you ("Customer," "you," or "your") and Novalistic.ai.
Novalistic.ai provides AI-powered automation and chatbot tools. We may update, modify, or discontinue any part of the Services at any time. We are not liable for changes, delays, or discontinuation of Services. Continued use after updates signifies acceptance of the modified Services.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us promptly of any unauthorized access. We are not responsible for losses arising from your failure to secure your account.
You agree not to:
Violations may result in suspension, termination, or legal action.
All fees must be paid in advance unless otherwise stated. You authorize us to charge your chosen payment method automatically.
You may request a refund within 14 days of your initial purchase. After 14 days, fees are non-refundable unless required by law.
We may adjust pricing with 30 days' prior notice. Non-payment may result in suspension or termination of Services. You remain responsible for any outstanding amounts.
You retain full ownership of your data. You grant us a worldwide, non-exclusive, royalty-free license to use, process, and analyze your data solely for providing, maintaining, and improving our Services. We may use aggregated, anonymized data for analytics and service enhancement. For detailed information about data handling, privacy rights, and GDPR compliance, please refer to our Privacy Policy.
While we strive for high availability and reliable service, we do not guarantee uninterrupted or error-free service. We are not liable for any downtime, data loss, or service interruptions. Support response times and availability vary by plan tier. Enterprise customers receive priority support with dedicated service level agreements.
All intellectual property in our Services, including software, algorithms, documentation, trademarks, and trade secrets, remains our exclusive property. Your license is limited, non-exclusive, non-transferable, and terminates upon breach of these Terms.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SERVICES WILL MEET YOUR REQUIREMENTS OR BE ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVALISTIC.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Novalistic.ai, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of Services, violation of these Terms, or infringement of any third-party rights.
Our AI systems may produce inaccurate, incomplete, or inappropriate responses. You are solely responsible for reviewing and monitoring all AI-generated content before use. You are responsible for ensuring compliance with applicable laws and regulations when using AI-generated content, including but not limited to copyright law, privacy regulations, and industry-specific requirements. We are not liable for any consequences resulting from AI responses or decisions made based on our Services.
We are not responsible for third-party services, platforms, or integrations. Your use of third-party services is subject to their terms and policies. We disclaim all liability for third-party actions or failures.
Either party may terminate this agreement at any time. We may immediately suspend or terminate your access for any reason, including suspected violation of these Terms. Upon termination, all licenses end, and you must cease using our Services. Fees paid for the current billing period are non-refundable upon termination unless otherwise required by law.
You may request a complete export of your data at any time through your account dashboard or by contacting support. Upon termination, we will retain your data for 30 days to allow for data retrieval. After 30 days, we may permanently delete your data. It is your responsibility to export data before the 30-day period expires. We are not obligated to maintain or provide your data after the retention period.
We reserve the right to modify these Terms at any time. For material changes that affect your rights or obligations, we will provide 30 days' advance notice via email or through your account dashboard. Changes are effective 30 days after notice is provided. Your continued use after the notice period constitutes acceptance of modified Terms. If you disagree with changes, you may terminate your account before the changes take effect.
These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any disputes must be resolved exclusively in the courts of Wake County, North Carolina. You waive any objection to venue or jurisdiction.
Any dispute shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. You waive your right to jury trial and class action participation. Arbitration decisions are final and binding.
We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Unenforceable provisions shall be modified to reflect the parties' intent.
These Terms constitute the entire agreement between you and Novalistic.ai, superseding all prior agreements and understandings.
If you have any questions or concerns about these Terms of Service, please contact us:
You retain full ownership of your data. You grant us a worldwide, non-exclusive, royalty-free license to use, process, and analyze your data solely for providing, maintaining, and improving our Services. We may use aggregated, anonymized data for analytics and service enhancement. For detailed information about data handling, privacy rights, and GDPR compliance, please refer to our Privacy Policy.
While we strive for high availability and reliable service, we do not guarantee uninterrupted or error-free service. We are not liable for any downtime, data loss, or service interruptions. Support response times and availability vary by plan tier. Enterprise customers receive priority support with dedicated service level agreements.
All intellectual property in our Services, including software, algorithms, documentation, trademarks, and trade secrets, remains our exclusive property. Your license is limited, non-exclusive, non-transferable, and terminates upon breach of these Terms.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SERVICES WILL MEET YOUR REQUIREMENTS OR BE ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVALISTIC.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Novalistic.ai, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of Services, violation of these Terms, or infringement of any third-party rights.
Our AI systems may produce inaccurate, incomplete, or inappropriate responses. You are solely responsible for reviewing and monitoring all AI-generated content before use. You are responsible for ensuring compliance with applicable laws and regulations when using AI-generated content, including but not limited to copyright law, privacy regulations, and industry-specific requirements. We are not liable for any consequences resulting from AI responses or decisions made based on our Services.
We are not responsible for third-party services, platforms, or integrations. Your use of third-party services is subject to their terms and policies. We disclaim all liability for third-party actions or failures.
Either party may terminate this agreement at any time. We may immediately suspend or terminate your access for any reason, including suspected violation of these Terms. Upon termination, all licenses end, and you must cease using our Services. Fees paid for the current billing period are non-refundable upon termination unless otherwise required by law.
You may request a complete export of your data at any time through your account dashboard or by contacting support. Upon termination, we will retain your data for 30 days to allow for data retrieval. After 30 days, we may permanently delete your data. It is your responsibility to export data before the 30-day period expires. We are not obligated to maintain or provide your data after the retention period.
We reserve the right to modify these Terms at any time. For material changes that affect your rights or obligations, we will provide 30 days' advance notice via email or through your account dashboard. Changes are effective 30 days after notice is provided. Your continued use after the notice period constitutes acceptance of modified Terms. If you disagree with changes, you may terminate your account before the changes take effect.
These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any disputes must be resolved exclusively in the courts of Wake County, North Carolina. You waive any objection to venue or jurisdiction.
Any dispute shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. You waive your right to jury trial and class action participation. Arbitration decisions are final and binding.
We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Unenforceable provisions shall be modified to reflect the parties' intent.
These Terms constitute the entire agreement between you and Novalistic.ai, superseding all prior agreements and understandings.
If you have any questions or concerns about these Terms of Service, please contact us: