Privacy Policy

1. Who We Are

This Privacy Policy applies to Novalistic.ai LLC (“Novalistic,” “we,” “us,” or “our”), a limited liability company registered in the State of North Carolina (SOSID 3154108), with a principal office at 5540 Centerview Dr Ste 204 PMB 337866, Raleigh, NC 27606.

We operate novalistic.ai and provide AI-powered conversational systems for appointment-driven service businesses across web chat, SMS/text messaging, voice, and email.

3. Information We Collect

We collect information you provide, information from your use of our services, and limited information collected automatically.

Information you provide

• Name, email address, phone number, mailing address, and preferred contact method
• Business details such as company name, industry, lead volume, and service area
• Appointment, booking, and scheduling details
• Information submitted through web chat, SMS, voice, email, forms, or support

Information collected automatically

• Browser, device, operating system, pages visited, referring URLs, and approximate location from IP address
• IP address, device identifiers, log data, and security event data

Conversation and messaging data

• Chat, SMS, email transcripts, and support history
• Voice call audio, recordings, transcripts, and metadata where permitted by law
• Messaging consent records, opt-in source, opt-out status, timestamps, and delivery status

4. How We Use Your Information

We use information to:

• Provide conversational AI support across web chat, SMS, voice, and email
• Respond to leads, recover missed calls, send follow-ups, and support appointment booking
• Maintain consent records, honor opt-outs, and comply with messaging rules
• Provide customer support and service-related updates
• Improve product quality, safety, and reliability
• Detect fraud, abuse, and security incidents
• Comply with legal and contractual obligations

We do not sell your personal information. We do not share mobile information, including phone numbers, SMS opt-in data, or text messaging consent records, with third parties or affiliates for marketing, promotional, lead-generation, or advertising purposes.

5. AI-Generated Conversations and Voice Calls

Our systems may use AI to generate responses, summarize conversations, classify requests, and support booking workflows. AI output may be incomplete or inaccurate; confirm important scheduling or service details with the business you contacted.

Voice calls may be recorded, transcribed, monitored, or analyzed for quality, training, compliance, security, and support. Where required by law, we provide notice or obtain consent before recording.

6. Cookies, Local Storage, and Analytics

Our website may use cookies, local storage, pixels, log files, and similar technologies to operate the site, remember preferences, measure performance, and protect against fraud or abuse.

Analytics tools, if used, process aggregate website usage only. They are not authorized to use your mobile phone number, SMS opt-in data, or messaging consent for their own marketing or promotional purposes.

7. Service Providers and Sharing

We use trusted service providers solely to operate our website and messaging platform. They may process personal information only as needed to provide services to us, under instructions that prohibit use for their own marketing.

• Netlify — website hosting and deployment
• Twilio and Telnyx — SMS, MMS, voice, phone numbers, call routing, and messaging infrastructure
• AI providers — language processing, transcription, summarization, and support automation
• CRM and scheduling providers — lead routing, calendar booking, and reminders
• Email and support providers — email delivery and customer communications
• Security and infrastructure providers — monitoring, logging, and reliability

We do not authorize these providers to sell or share your mobile information for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any sale or marketing-related sharing.

8. How We Store and Protect Your Data

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including support, compliance, security, recordkeeping, dispute resolution, and legal obligations. Messaging consent and opt-out records may be retained as required to demonstrate compliance.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or port personal information, withdraw consent, or opt out of certain processing.

California residents may have rights under the CCPA/CPRA. We do not sell personal information or share mobile opt-in information for marketing purposes.

To exercise privacy rights, email support@novalistic.ai with the subject line “Privacy Request.” We may verify your identity before completing the request. To stop SMS messages, reply STOP to any message from us.

10. Children’s Privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has submitted information and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy or our SMS program: