Privacy Policy

1. Who We Are

This Privacy Policy applies to Novalistic.ai LLC (“Novalistic,” “we,” “us,” or “our”), a limited liability company registered in the State of North Carolina (SOSID 3154108), with a principal office at 5540 Centerview Dr Ste 204 PMB 337866, Raleigh, NC 27606.

We operate the website at novalistic.ai and provide AI lead conversion services including website chat agents, SMS automation, lead routing, and CRM integration for local service businesses.

Questions about this policy? Please use the contact form on our contact page.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Name and email address when you submit our contact form
• Company name, industry, and lead volume (optional fields on the contact form)
• Message content describing your goals or project needs
• Any other information you choose to share in email or direct communications

Information collected automatically

• Browser type and version, operating system, and device type
• Pages visited, time on site, and referral source
• IP address (used only for analytics and security purposes)
• Theme preference stored in your browser’s local storage

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Evaluate your project needs and prepare proposals or recommendations
• Communicate with you about our services, updates, or follow-up questions
• Improve our website content and user experience
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Store and Protect Your Data

Contact form submissions are transmitted via encrypted email using Zoho Mail (SMTP over TLS). We do not store form submissions in a database. Data is retained in email only as long as necessary to fulfill the purpose of your inquiry or as required by law.

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Local Storage

Our website uses browser local storage (not cookies) to remember your dark/light theme preference. This data is stored only on your device and is never transmitted to our servers. We do not use tracking cookies or third-party advertising cookies.

We may use privacy-friendly analytics tools to understand aggregate traffic patterns. No personally identifiable information is associated with analytics data.

6. Third-Party Services

We use the following third-party services to operate our website and business:

• Netlify — website hosting and deployment
• Zoho Mail — email delivery for contact form submissions
• LinkedIn — linked from our website for company profile

Each of these services has its own privacy policy governing their data practices. We encourage you to review them directly.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your personal data be deleted
• Objection — object to certain uses of your data

To exercise any of these rights, contact us through the contact page and use the subject line “Privacy Request.” We will respond within 30 days.

8. Children’s Privacy

Our website and services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact: